The Protect page is where you can upload files, monitor processing, review completed scans, and identify any files that encountered processing issues.
The page is organized into three tabs:
- Completed – Displays files that have finished processing successfully.
- In Progress – Displays files that are actively being processed.
- Error – Displays files that could not be processed successfully.
Use the filters and search tools available on this page to quickly locate files across all three tabs.
Uploading a File
Select Upload New Files to begin processing a new file.
Supported file types include:
- CSV
- TXT
After uploading, your file appears in the In Progress tab while processing. When processing completes successfully, it automatically moves to the Completed tab. If processing cannot be completed, the file appears in the Error tab.
Filters and Search
The Protect page includes several tools to help you locate files.
Available filters include:
| Filter | Description |
| User | Display files uploaded by a specific user. |
| Date Range | Filter files by upload date. |
| Tags | Display files associated with selected tags. |
| Scan Types | Show files processed by a specific scan type. |
| Sort By | Change the order in which files are displayed. |
| Search | Search for files by filename. |
Filters can be combined to narrow your results.
Completed Tab
The Completed tab displays files that have finished processing successfully.
Information available includes:
- File name
- Processing date
- Assigned tags
- Number of email records processed
- Processing results
Available actions include:
- Download Results to download the processed output.
- View Details to review additional information about the completed job.
- View Tags to display any tags assigned to the file.
If you have many completed files, use the pagination controls at the bottom of the page to browse additional results or change the number of rows displayed.
In Progress Tab
The In Progress tab displays files that are currently being processed.
Each processing job displays:
- File information
- Processing status
- Progress
As processing advances, progress updates automatically. Once complete, the file is moved to the Completed tab.
If no files are currently processing, the page displays a message confirming there are no active jobs, along with options to upload a new file or view completed files.
Error Tab
The Error tab displays files that encountered an issue during processing.
When an error occurs, you'll be able to identify the affected file and review its processing status.
If no processing errors exist, the page displays a confirmation message indicating that all processed files completed successfully.
After resolving any issues with the source file, you can upload it again for processing.
Typical Workflow
Most users follow this process:
- Select Upload New Files.
- Upload a supported CSV or TXT file.
- Monitor progress from the In Progress tab.
- Once processing finishes, open the Completed tab.
- Download the results or review the processing details.
- If a file cannot be processed, review the Error tab, resolve the issue, and upload the corrected file again.
Tips
- Give files descriptive names before uploading to make them easier to identify later.
- Use tags to organize files by campaign, client, or project.
- Combine filters and search to quickly locate specific uploads.
- Download completed results if you need to retain a local copy.
- If an expected file is not listed under Completed, check the Error tab before uploading it again.
Related Pages
- Dashboard
- Reporting
- Credits & Billing