Zuvo — Billing & Subscription FAQ Articles

Saving/Updating Credit Card

You can add or update the card on file for your account at any time from your account menu.

1. Click the circle with your initials in the upper right corner.
2. Select Manage Subscription.
3. You'll land on the Billing tab.
4. Locate the Payment Method section.
5. Click Add Payment Method.
6. Enter your billing address and card details — first and last name on the account, card number, CVV, and expiration date — then click Update.

Saving/Updating Billing Information

Your billing information covers both your subscription plan and how your team pays for usage. Both are managed from the same place.

1. Click the circle with your initials in the upper right corner.
2. Select Manage Subscription.
3. You'll land on the Billing tab.

Viewing and Upgrading Your Plan

The Current Plan section shows your active plan — for example, On Demand, which has no monthly charge and lets you purchase credits as needed. To move to a subscription plan with more credits and advanced features, click Upgrade Plan and choose the plan that fits your needs. Click See Invoice History to review past invoices.

Choosing Your Billing Model

The Billing Model section controls how your team pays for usage overall:

• Pre-Paid Usage (Credits) — pay for usage in advance by purchasing credits.
• Post-Paid Usage (Invoiced) — use the service now and get billed later by invoice.

Select the option that fits your team, then click Save.

Setting Up Auto Replenishment Rules

Auto-Refill Credits automatically purchases more credits for a team member once their balance drops below a threshold you set, so you don't have to monitor and repurchase manually.

1. Click the circle with your initials in the upper right corner.
2. Select Manage Subscription.
3. On the Billing tab, find the Auto-Refill Credits section.
4. Click + Add Auto-Refill.
5. Fill in the Add Auto-Refill Rule form: choose the team member this rule applies to, set the credit balance that triggers a refill, and set the refill amount (minimum 5,000 credits).
6. Add a payment method if you don't already have one on file — you'll be redirected to add it, then returned here to finish setup.
7. Read the Payment Notification, check the box confirming you understand your financial responsibility, then click Add Auto-Refill.

Canceling Your Subscription

You can cancel your subscription plan directly from the Billing tab.

1. Click the circle with your initials in the upper right corner.
2. Select Manage Subscription.
3. On the Billing tab, go to the Current Plan section and cancel your plan from there.